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Telemedicine (Virtual Visits)

Children’s Mercy is offering video and phone appointments to patients in their home.

If you have a telemedicine appointment, follow these steps to help you prepare for the visit.

Dad with son having a virtual visit with a doctor on a tablet device
Virtual visit on a tablet device

Before your telemedicine appointment

  1. Complete pre-registration.
  2. Complete electronic forms received in separate email from no-reply@cmh.edu.
  3. If you received a Microsoft Teams meeting invite for your appointment, download the Microsoft Teams app.
  4. Make sure your child is with you for the appointment.
Screenshot of email that reads in both English and Spanish, "You have been sent the following Children's Mercy KidCare Anywhere invitation which will allow you to attend an online session with your Provider."
KidCare Anywhere email notification.
Screenshot of text in both English and Spanish that reads in part, " You have been sent the following Children's Mercy KidCare Anywhere invitation which will allow you to attend an online session with your Provider..."
KidCare Anywhere text notification.
Screenshot that reads, "Microsoft Teams meeting; Join on your computer or mobile app; Click here to join the meeting; Join with a video conferencing device."
Microsoft Teams link.

For technical help with your telemedicine appointment, please call (816) 302-7895. 

To reschedule your appointment, call (816) 234-3700.

Day of appointment

  1. Find a quiet, private place with the best WiFi or cellular signal where you and your child will be for the appointment. You and your child must physically be in either Kansas or Missouri during the appointment.
  2. Turn off other electronic devices around you like a TV, video game, computer and tablet.
  3. Have information and supplies you might need for you appointment.
    • Flashlight.
    • Thermometer.
    • Name, address and phone number of your pharmacy you use.
    • Your child’s recent height and weight.
    • A list of your child’s allergies.
    • Any medications your child takes.
    • Any questions you or your child have for the provider.
  4. 15 minutes before your appointment, click on the link sent to you email or text for your telemedicine appointment.
  5. If your appointment is through KidCare Anywhere, you will be asked to enter information and accept the terms of use. If your appointment is through Microsoft Teams, you will not have to do this.
  6. You will be placed in a virtual waiting room. The provider will join the appointment virtually after they review your information.
  7. You may be asked to move the device you are using to help the provider see your child better. Ask any question you have and treat this appointment like you would if you were meeting with the provider in person.
Watch as our Diabetes Center Co-Medical Director, Dr. Ryan McDonough, shares how to set up your telemedicine appointment with Children's Mercy.
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