Children’s Mercy is committed to providing updated information about COVID-19 that may impact the children in our community and current patients. Visit our dedicated section on COVID-19 for more information.
Children's Mercy is devoted to providing high quality health care and exceptional customer service for our patients and families. This commitment extends to the billing process and Patient Financial Services.
Financial Counselors may be able to help families find programs to help cover the cost of medical services. Children’s Mercy gives financial help to those who meet the requirements of the financial assistance policy.
We're here to help you understand charges associated with care. We provide a comprehensive list of charges for each inpatient and outpatient service or item provided by Children's Mercy, not including professional services. See this list or find out how to contact us for a price estimate.
It is Children’s Mercy financial team’s commitment to support the quality and care for children, adolescents, and their families. That commitment includes providing superior customer support, related to patient financial matters. I stand behind that commitment. If you have any concerns about the service you received related to your financial service experience at Children's Mercy, please send me an email at RevenueCycleFeedback@cmh.edu.