Skip to main content

Telemedicine technology provides opportunities for some patients who live long distances from a Children’s Mercy location to receive their care closer to home. It also allows our providers to be in more than one place at a time, even if those locations are far apart. 

Telemedicine services are part of our commitment to provide an extraordinary experience for all of our patients.

Telemedicine benefits

Throughout the world there is a shortage of medical doctors who are experts in caring for the special needs of kids. Telemedicine allows patients and providers to meet over great distances or simply across the campus of a major medical center using computers with very secure internet connections. The providers examine, diagnose and make recommendations for the patient with the help of special cameras and a specially trained telefacilitator. As a result, care can be delivered more efficiently and more kids can receive the care they need. Due to the advancements in technology, travel can be eliminated allowing a provider to be virtually anywhere delivering the same high quality care that is the Children's Mercy standard.

Telemedicine appointments

If you would like to see your provider remotely from our St. Joseph, Wichita, Joplin, or Junction City tele-specialty clinics, please request this service when scheduling your appointment. Call (816) 234-3700 for an appointment.

Telemedicine technology provides opportunities for kids who live long distances from a Children’s Mercy location to receive their care closer to home

There is a telefacilitator in the room with the patient to ensure both the patient/family and provider have a quality experience. The facilitator does this by helping the provider with the necessary exam, ensuring that everyone can hear and see and that all questions and follow-up are managed just like with traditional appointments.

There is a video screen presenting the provider, and there may be a "picture in picture" so you can see exactly what the provider sees. In addition to the video screen, the telefacilitator may use:

  • A general exam camera to magnify anything the provider wants to see up-close in high definition.

  • A dermascope that allows the provider to measure areas on the skin.

  • An otoscope which is used to look into the ears.

  • An ophthalmoscope for looking into the eyes.

  • A stethoscope that allows the provider to listen to your child's lungs, heart, and stomach.

This depends on the type and scope of care required. There are times when patients and doctors still need in-person visits. The providers recommend in-person encounters as needed.

Not usually. The doctors ask patients and families for permission through a consent form if they need to save pictures or recordings.

They are very secure. Even if an unauthorized line were to connect during a session, nothing could be seen or heard due to the level of security.

We try to offer telemedicine services in as many locations and departments as possible. To see if telemedicine is available for you child's appointment, please check with your provider.

Clinical Services

Asynchronous imaging services with subspecialty consultation 24 hours a day, seven days a week in the areas of pediatric neuroradiology, pediatric MSK radiology and pediatric body imaging (CT, ultrasound and MRI), plain film expertise in the pediatric patient, pediatric EEG, EKG, PFT, and ECHO.

For babies determined to likely have a cardiac anomaly, a provider-to-provider consultation with a pediatric cardiologist from the Ward Family Heart Center at Children's Mercy will be arranged with the potential for remote evaluation at the birth facility.

Locations offering telemedicine


Children's Mercy St. Joseph
(816) 236-6900

Children's Mercy Joplin    
(417) 347-3100

Children's Mercy Wichita
(316) 500-8900

Children's Mercy Junction City
(785) 579-4300

Contact the Telemedicine Team

You may also contact us at the number below to discuss your telemedicine needs.

(816) 915-5245

Patient satisfaction

You will be given a survey immediately after each appointment to voice your opinions.  We will address any concerns upon receipt of the survey. If you have further concerns, please contact us at (816) 915-5245.

If your problem remains unresolved, you may use the resources below.

Children's Mercy Patient Advocates
Missouri State Board of Nursing
Kansas State Board of Nursing
Missouri Board of Healing Arts  
Kansas Board of Healing Arts