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Psychosocial Services

The Division of Psychosocial Services is a national leader in providing social, emotional and spiritual support services for our patients, their families and caregivers and Children's Mercy staff. Our programs provide children with clinical interventions and innovative care and treatment approaches based on available evidence-based interventions. Our clinical team helps support children and families to prevent and treat illness and injury, and to receive support when they return to their own communities.

Part of your Children's Mercy care team


Psychosocial Services team members are part of clinical teams in our inpatient units, outpatient clinics, emergency and urgent care departments across Children's Mercy. We work alongside your health care team to understand the impact of physical and emotional health concerns, as well as community factors influencing you and your and family. We also work with the health care team to determine the best ways to reduce barriers to care and support successful outcomes for the family.

Team members include staff who have received advanced training, certifications and licensing for their discipline. Some of these members may be part of your care team:

  • Chaplains
  • Child life specialists
  • Clinical social workers
  • Hope and Hunter, our facility service dogs on staff
  • Medical interpreters and translators
  • Music therapists
  • Parent support staff
  • Patient advocates
  • Project RISE employees
  • School teachers
  • Therapeutic Play Team
  • Volunteers

Clinical Services

Patient and family support services


Licensed or certified clinical professionals work to create a partnership between health care providers, patients and families. We provide support services and resources to meet the needs of patients and families. Services include:

Certified child life specialists help children cope with the feelings they may have about their illness, injury, disability, or hospitalization. Child life specialists help children understand their hospital experiences and prepare them for tests by using play, dolls, pictures, and medical equipment.

Your care team may evaluate if your child could benefit from Music Therapy during their in-patient stay. Therapeutic music interventions are planned and facilitated by the music therapist to be the most beneficial to the child.

Chaplains are here to serve patients, families and staff. A chaplain can be of help to you by listening when you feel alone, afraid or discouraged, discussing the meaning of illness and more. Learn about our services.


Social work services


The Department of Social Work provides licensed social workers and other social service professionals to support families in nearly every inpatient and outpatient setting across Children's Mercy and into the community. 

Acute Mental Health Screenings

The Acute Mental Health Screening (AMHS) team provides assessment and care coordination services for patients presenting to our Emergency Departments with acute mental health concerns.

Social Work staff is available for consultation 24 hours per day 7 days per week. Medical Social Workers are located throughout the hospital. The team provides comprehensive assessments of psychological and social factors impacting health outcomes, supportive counseling, trauma response, crisis intervention and care navigation to ensure patients and families are connected to services.

Family Therapy team supports families through a variety of workshops, consultations, treatment modalities and educational opportunities designed to support families, improve relationships and teach skills to cope with stress and trauma.

The Family Support Fund can be used to help family’s access health care and reduce barriers to receiving care who have exhausted community resource options. Funds support transportation, temporary lodging, funeral expenses and other basic needs.

Home Based Family Support Programs

The Teams for Infants Exposed to Substances (TIES) and Healthy Families Home-based Family Support Programs are provided by clinical social workers and support staff and are designed to support infants exposed to substance abuse and other at-risk children.


Resources while you are here


We invite families to visit with their care team to see which of these offerings at our location may be of benefit to their child—whether you are here for a brief visit or will be staying with us for awhile.

The Center for Community Connections located at Children's Mercy Broadway helps patients and families navigate Children’s Mercy services as well as resources in their own community. The Center is home to the WIC program and the Kansas Legal Services Medical Legal Partnership.

The Lisa Barth Chapel and Nancy Nutter Moore Garden are located at the Adele Campus and provides meditation and worship spaces, a library and meeting rooms. An additional small chapel is located at the Children’s Mercy Hospital Kansas and is a place of meditation and worship.

Children's Mercy's two facility dogs, Hunter and Hope, provide comfort, motivation and smiles to many of our patients and families. For many patients, playing with a dog helps make the hospital feel more like home. The dogs might encourage a child to go for a walk, socialize with others, or participate in therapies.

The Hospital-Based School Program provides educational experiences for school-aged children who are in-patient with us and who choose to accept the services. School services include working to establish a positive learning climate of success for students with chronic and serious medical conditions and providing academic work at the right instructional level.

The Kreamer Resource Center for Families was designed with the needs of the family in mind. Children can explore our play area filled with toys and games while parents and caregivers catch up on personal or work-related tasks using our computers, printers, fax machine, scanner, and copier. The Resource Center is also a great place for families to relax and take a break from the bedside, or wait between outpatient appointments.

The Department of Language Services focuses on bridging communication barriers between Limited English Proficiency (LEP) and Deaf and Hard of Hearing (D/HH) patients, families, and staff. This is provided through qualified staff medical interpreters for the most commonly served languages, coordination with outside vendors for agency Interpreters and auxiliary aids and services for persons with disabilities.

The Parents Offering Parents Support Program (POPS) is designed to provide support and comfort by parents on staff to parents whose children receive care at Children’s Mercy.

Patient Advocates serve as liaisons between the patients, families and hospital staff. They facilitate communication and involve staff in resolving issues related to the patient experience, as well as identify opportunities for organizational improvement.

Programs


Children's Mercy offers various programs to help children receive the best care possible. These programs may be of interest to you.

This program provides a compassionate support system for terminally ill children and their families, families experiencing a death of a child, and the staff who care for the children and their families.

Project RISE helps build a diverse workforce at Children's Mercy through the inclusion of former patients and others with disabilities in employment, volunteer and internship opportunities.

Transition to Adult Program prepares young adult patients to manage their own health care and to successfully transition to the care of an adult provider.