Patient advocates at Children’s Mercy serve as liaisons between the patients, families and hospital staff. They facilitate communication and involve staff in resolving issues related to the patient experience, as well as identify opportunities for organizational improvement.
A patient advocate is available to address your concerns and, if needed, assist in filing a grievance. The grievance committee will review each grievance and provide you with a written response. The written response will contain the name of a person to contact at the hospital, the steps taken to investigate the grievance, the results of the grievance process and the date of completion of the grievance process.
Patient and family feedback is important to us in our efforts to improve the patient experience.