Trained staff can provide interpretation services to all patients and families with limited English proficiency. Interpreter services include facilitating communication between Children's Mercy staff and patients and families, facilitating phone communication, and assisting with translation of medical information, discharge instructions and consent forms.
Interpreting Services (all languages) are available by request and for emergencies by paging (816) 821-1381 or by calling (816) 234-3474. A Spanish-speaking interpreter is available on-site seven days a week, 24 hours a day.
Dual handset telephones are available in same-day surgery, intensive care nursery, orthopedic clinic, outpatient pharmacy, teen clinic admissions, Children's Mercy Kansas and Children's Mercy Northland Clinic.