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NICU Patient Family Advisory Council

Graphic of four hands reaching for a heart and the words: PFAC patient family advisory council NEONATAL INTENSIVE CARE UNIT

The NICU Patient Family Advisory Council (PFAC) is made up of previous families that have been in the NICU at Children’s Mercy. The PFAC meets virtually through Microsoft Teams on the third Wednesday of the month at 5:30 p.m. Potential members must fill out an application and complete a background check from volunteer services.

Meet the NICU PFAC Members


The NICU PFAC serves to enhance family centered care in the Neonatal Intensive Care Unit by identifying education, supportive programming, and creative activities for development and unit implementation; and provides the perspective of families and the community into the care experience.


The NICU PFAC works on projects focused on NICU patients and families as well as provides feedback on policies and procedures that are presented to the PFAC from NICU staff.  If you are interested in becoming a member of the PFAC please contact the Patient and Family Engagement Specialist, Erika Mendence



  • Made orientation video for families

  • Plans NICU Reunions

  • Created "Celebrations Committee" that provides memory keepsakes every month of footprints

  • Created a NICU Family Information page for inpatient families


If you have read through the bylaws and feel like this committee would be a good fit for you, please fill out an application.

Contact Us

Erika Mendence
Patient and Family Engagement - NICU

Parents Offering Parent Support (POPS)

Children's Mercy offers a program called Parents Offering Parent Support (POPS), a network of trained parent volunteers who mentor other parents through the challenges of their child's health condition. Click the button below to learn more about requesting the support of a mentor or becoming a mentor yourself.