Fact Sheet for Interpreter
Trained staff can provide interpretation
services to all patients and families with limited English proficiency. Interpreter services include facilitating communication
between Children's Mercy staff and patients and families, facilitating phone
communication, and assisting with translation of medical
information, discharge instructions and consent forms.
Interpreting Services (all languages) are available by request and for emergencies by paging (816) 821-1381 or by
calling (816) 234-3474. A Spanish-speaking interpreter is available
on-site seven days a week, 24 hours a day.
Dual handset telephones are available in same-day surgery, intensive care nursery, orthopedic clinic, outpatient pharmacy, teen clinic admissions, Children's Mercy South and Children's Mercy
Language Line is a long-distance interpreting line is available
to staff by calling (800) 874-9426. The identification number is
232028 and the password is the caller's department number.
Supervisors: Rio Zamarron
Director: D. Anoma Mullegama,Ph.D., LCSW,