Interpreters and Sign Language Tip Sheet

Fact Sheet for Interpreter Services

 

Purpose

Trained staff can provide interpretation services to all patients and families with limited English proficiency. Interpreter services include facilitating communication between Children's Mercy staff and patients and families, facilitating phone communication, and assisting with translation of medical information, discharge instructions and consent forms.

 

Coverage

Interpreting Services (all languages) are available by request and for emergencies by paging (816) 821-1381 or by calling (816) 234-3474. A Spanish-speaking interpreter is available on-site seven days a week, 24 hours a day.

 

Telephone Resources

Dual handset telephones are available in same-day surgery, intensive care nursery, orthopedic clinic, outpatient pharmacy, teen clinic admissions, Children's Mercy South and Children's Mercy Northland Clinic.

 

Language Line is a long-distance interpreting line is available to staff by calling (800) 874-9426. The identification number is 232028 and the password is the caller's department number.

Supervisors: Rio Zamarron
Emilia Hernandez
Director: D. Anoma Mullegama,Ph.D., LCSW, LSCSW

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