Escalation of care
For patients who need to be seen at Children’s Mercy Urgent Care Centers or the Emergency Department for suctioning, we will focus on providing nasal aspiration rather than nasopharyngeal suctioning, when possible, to reduce the amount of aerosol-generating procedures.
Our Urgent Care locations are available for telehealth as well as in-person visits seven days a week:
Save My Spot for Urgent Care
- In-person hours: 10 a.m. to 8 p.m. every day
Please encourage families to select a visit time at their preferred location and check in online using Save My Spot to reduce wait time.
Save My Spot for Telehealth
Through telehealth visits, families can connect with a provider who can assess their child and help determine if escalation of care is necessary. Historically families have expressed that part of the value of ROC is the ability to see a health care professional who can provide them peace of mind by assessing their loved one, and then offering guidance around escalating care, and/or letting them know their child looks comfortable enough to stay home.
Nurse Advice Line
Families may also contact the Children’s Mercy Nurse Advice Line at (816) 234-3188 where nurses are available 24/7 to answer questions.
In-person Urgent Care visits
If a child needs to be seen, we encourage families to reserve a slot at one of our Urgent Care locations by using Save My Spot. We will provide suctioning in the Urgent Care as needed. In case of an emergency, families should go to one of our Emergency Department locations.