Chaplain: A chaplain makes rounds daily to meet every new family in the NICU within 72 hours to explain their role and availability. A chaplain listens to each family to learn what they need and provides emotional and spiritual support.
Child Life specialists: Provides developmental stimulation and support to infants in the NICU beginning at 32 weeks gestation. They also help support positive coping for families and siblings through resources and education.
Psychologist: Provides tools, techniques, and interventions to help address depression, anxiety, trauma, and stress. The NICU psychologist is also available as an ear for families to express their worries, concerns, or frustrations. The NICU psychologist is also an advocate for families and can support them in advocating for their baby’s medical care.
Parent support program coordinator: A parent on staff to support families as someone that has had their child in the NICU at Children’s Mercy. Giving advice from a parent’s perspective and a different outlook or hope after the NICU. The Parent Support Program Coordinator also organizes events and educational classes for parents/caregivers in the NICU
Palliative care: Palliative care provides support for infants, children, and adolescents with life-limiting or life-threatening conditions. We support the treatment of underlying illnesses while striving to provide the best quality of life possible for our patients. Palliative care is often introduced at the time of diagnosis, and we work with patients' primary health care teams to provide ongoing support. Learn more about palliative care.
Social work: Provides a comprehensive assessment of psychological and social factors impacting health outcomes. They offer supportive counseling related to grief, adjustment to illnesses, and family issues. They assist with trauma situations, crisis intervention, and help with disruptive or dangerous families. They ensure care management and care coordination to ensure patients and families are linked to health and social services to support positive health outcomes.
Patient advocates: Serves as liaisons between patients, families, visitors, hospital staff and administration. Our patient advocates help facilitate problem resolution and support the hospital's goal of meeting and exceeding the needs of patients and families. Learn more about patient advocates.
Language Services: Children's Mercy provides language and sign interpretation for patients and families. Interpreters and multilingual employees are used to fill the request for 63 different language and sign needs.
To secure an interpreter call:
Spanish contact line (816) 983-6429
Telephone contact line (816) 234-3474
After hours and weekends page (816) 458-5322
Music Therapy: Music therapists will plan special music tasks based on the needs of the individual patient. Infants can receive music therapy to help them use their senses and to support growth and development.
You can request any of these Support Services by asking your nurse.