The aim of the Culture and Language Coaching Program is to professionalize the use of Spanish in the healthcare and social service settings. We pursue this aim through 1-on-1 coaching of bilingual (Spanish-English) providers in linguistic and cultural knowledge, and skills.
Coaching includes in-visit observation and support of providers, a variety of supplementary learning activities and repeated formal assessments of providers’ professional language abilities. In addition, we provide technical assistance related to language and culture to the organizations where bilingual providers work.
Ultimately, coaching providers and their organizations improves the care they offer Spanish-speaking communities by enhancing communication, growing trust and increasing engagement.