1-on-1 culture and language coaching
A care provider may be able to speak and understand Spanish; however, clear communication requires a unique vocabulary and understanding of cultural influences. Such communication is not a part of standardized language learning, and its absence can lead to a significant gap in understanding, especially in mental and behavioral health care. Culture and language coaches (CLCs) from Adelante partner with providers to help them overcome these barriers with a customized, 1-on-1 approach to cultural and linguistic learning. CLCs support providers of multiple types, including therapists, social workers, care coordinators and case managers. These individuals begin the program with an intermediate or advanced level of language competency and a commitment to building stronger relationships with their clients/patients.
Culture and language coaches serve as “personal trainers” for providers and other staff during their regular workday, tailoring instruction to each person’s cultural and linguistic needs. With permission from the patient or client, the CLC works side-by-side with a provider during visits to assess clinically specific language and cultural understanding. The CLC will step in and clarify when there is incomplete communication or misunderstanding between the provider and their patient or client. After the visit, specific areas of improvement related to the clinical conversation are identified by the provider and CLC.
In addition to appointment-specific coaching, the CLCs create supports that give providers numerous opportunities to practice Spanish language and behavioral health care-specific skills outside of client interactions. These supports include simulations based on authentic provider/client situations, access to professional journals and articles written in Spanish, and provider-driven discussions and practice with others in the program. CLCs are available to answer questions and provide feedback between formalized sessions.