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Patient and Family Rights

Your health and safety


We are the doctors, nurses, and staff of Children's Mercy Kansas City. Everyone who works here thinks you are special. View the Children's Mercy nondiscrimination policy.

  • Your family and friends can be with you when the hospital policies say it is okay and when you want them to be with you.

  • If we offer a research study to you, you may say yes or no. Saying "no" will not change how we care for you.

  • We will help you make plans if you and your family choose to go home or to a different hospital, unless it harms your health or safety.

  • You and your parent may see your medical record as permitted by law. We will help you with this.

  • You and your parents may ask for assistance to pay for your medicine or medical care.

  • If you are 18 or older and are able to make decisions for yourself, you may create an Advance Directive. An Advance Directive is a written or spoken plan that tells us what treatments you want or do not want. It also tells us who should make decisions for you if you are unable to tell us yourself. If you want, we will help you create an Advance Directive.

  • If you are 18 or older and are able to make decisions for yourself, you have the right to approve or refuse any part of your medical treatment. If you are younger than 18 and wish to say no to any part of your care, we will discuss this with you and others as needed.

  • If you are 18 or older and are not able to make decisions for yourself, we will talk with your legal guardian to make decisions that are in your best interest.

Our promises to you

  • You are important to us.

  • You are part of your health care team.

  • You may talk freely with your health care team about your care and safety. Your care and safety are our most important goal.

  • You may ask us as many questions as you would like. You may ask for an interpreter at any time.

  • You may tell us how you feel.

  • We will tell you the truth.

  • We will listen to you.

  • We will talk with you about your care in a language you understand.

  • We will help you do what you need to grow and learn.

  • We will be as gentle as possible when we care for you.

  • We will keep your body covered as much as we can.

  • We will ask you if you hurt.  We will try to help you feel better as quickly and safely as possible.

  • We will help you continue to do the things that are important to you, your family and your faith.

  • We will help you learn how to take care of yourself.

We will also:

  • Tell you who we are.

  • Explain our job.

  • Talk with you about why you are here.

  • Explain to you how things may feel.

  • Notify your doctor that you are in the hospital.

  • Notify a friend or family member that you are in the hospital (18 years or older, upon your request).

  • Make you as comfortable as possible.

  • Tell you what might help you and what we believe might not help you.

  • Give you information you need to make decisions about your care.

We will take good care of you and respect you no matter:

  • Your gender identity.

  • The color of your skin.

  • Where you were born.

  • What language you speak.

  • What your beliefs are.

  • What you can and can not do.

  • What you look like.

  • Who is in your family.

  • Whether you or your family can pay for your care.

Your responsibilities as a patient

There are things only you can tell us. So that we can give you good and safe care, it is important that you tell us:

  • Why you are here.

  • How you feel.

  • If you have pain and where.

  • What others have done to help you feel better.

  • What you and your family do at home to help you feel better.

  • If you don’t understand something.

  • If you have concerns about your care.

  • If there is something on your mind.

  • If you need help following your plan of care or keeping
    your appointments.

Hospital Expectations

These rules are for everyone (staff, patients, families and visitors) who enters Children’s Mercy:

  • Keep the hospital a safe and restful place.

  • Privacy and confidentiality must be protected at all times.

  • Never use foul or mean language.

  • Never use physical or emotional abuse.

  • Weapons are not allowed in our facilities or on our grounds.

  • Tobacco, e-cigarettes, alcohol or illegal drugs use is not allowed.

  • Do not steal or damage hospital property or the possessions of others.

  • Hospital-owned medical equipment must be operated only by authorized individuals.

  • Follow our visiting rules.

  • Do not go into restricted areas.

Meaningful Communication

For more information on our free language and communication services, please visit our Interpreters and Sign Language Department.

Financial Assistance

If you have questions about insurance, making payments, or financial counseling we are here to help.

Patient advocates

A Patient Advocate is available to address your concerns and, if needed, assist in filing a grievance. They facilitate communication and involve staff in resolving issues related to the patient experience, as well as identify opportunities for organizational improvement. 

While we will make every effort to address your concerns, you may also contact one or more of the following agencies: