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Patient and Family Rights

Your health and safety

We are the doctors, nurses, and staff of Children's Mercy Kansas City. Everyone who works here thinks you are special. View the Children's Mercy nondiscrimination policy.

  • We will help you and your parents learn how to take care of you after you leave the hospital.

  • If you and your parents wish, you can go to another hospital. We will help You figure out how to do this safely.

  • You may read your chart. Please ask us how you may do this.

  • If we ask you to be part of an experiment or research, you can say yes or no.

  • If you are eighteen or older, you may refuse our plan of care.

  • If you are younger than eighteen and wish to refuse our plan of care, we will discuss this with you and your parents.

  • If you are eighteen or older, we can help you create an Advance Directive. An advance directive is a written or spoken guide that tells us what treatments you want or do not want if you cannot speak for yourself.

  • If you think we have not kept our promises, tell your doctor or nurse so we can work together to solve the problem.

  • If you are still unhappy, please call our patient advocate. The patient advocate is someone who helps all patients and families solve problems.

  • If you tell us you are sad or angry about a broken promise, we will still give you good care.

Our promises to you

  • We will be honest with you.

  • We will listen to you.

  • You and your parents are a part of our medical team.

  • We want you to help us decide the best ways to take care of you.

  • We will talk with you about your plan of care before you are treated, while you are treated and after you are treated.

  • You may talk freely with the medical team. What you say will not be told to others unless it is important to your care and safety.

  • It is okay to tell us what you want or do not want, if you are afraid, angry, lonely, or sad. It is okay to laugh and to cry.

  • We will tell you:

    • who we are

    • what we do at the hospital

    • why we have entered your room

    • why you are here

    • what the medical team thinks will help you

    • how things may feel to you.

We will explain all these things in ways you can understand.

  • We care about you no matter:

    • what your race or religion is

    • if you are a boy or girl

    • where you were born

    • what you can and cannot do

    • what you look like

    • how much money your family has

  • We will help you do what you need to grow and learn.

  • You are not here to be punished.

  • You will receive your care in a safe place.

  • We will be as gentle as possible when we have to touch you.

  • We will keep your body covered up as much as we can.

  • If you hurt, we will do what we can to help you feel better in a safe way.

  • Your religious, cultural, and personal traditions are important to us.

  • We will let your parents and your doctor know if you have to stay overnight at the hospital.

  • Your family and friends can be with you when the hospital rules say it is okay.

  • If you wish, we will help you limit their visits.

  • Your parents can take you home when it does not hurt your health or safety.


So we can give you good, safe care....

Please tell us everything you know about your health.

Tell us honestly:

  • Why you are here

  • How you feel

  • If you hurt and where

  • What other doctors and nurses have done to help you feel better

  • What you and your family do at home to help you feel better

  • When there are changes in how you feel

  • If things change at home

  • If you don't understand something

  • What you like and don't like about us

  • About your worries

So we can give everyone good, safe care, please understand that it is important to:

  • Follow our rules.

  • Respect the privacy and belongings of others.

  • Take care of the hospital building and the things in it.

  • Follow hospital and unit visiting rules.

  • Leave medical equipment alone.

  • Never bring a weapon into the hospital.

  • Do not use foul or mean language.

  • Never hit or threaten your family members, another patient, or staff.

  • Keep our hospital smoke-free, alcohol-free, and drug-free. Smoke only in the smoking area and only if you are 18 or older.

  • Stay in patient and family areas.

If you are a parent or patient 18 years or older, you must

  • Respect the privacy and space of other families.

  • Keep the hospital a quiet and restful place.

  • Keep your follow up clinic appointments.

  • Make arrangements to pay your bill.

  • Follow the plan of care.

The staff members of Children's Mercy share a goal with all patients and parents-the best health care for children. To make this happen we will explain to you everything we have learned about your child in words you understand. We will also seek your input into the plan of care. We will make every attempt to develop your trust in us. Working together is always the best course. Sometimes, though, working together simply does not work. If you are unable to trust us, if you are unable to agree to and follow the plan of care, or if you cannot follow the rules of the hospital, we may need to work with you to find another hospital to provide your child's care. Please remember, though, that it is our goal to avoid such a step because we share an even more important goal with all patients and parents-the best health care for children.

Patient advocates

Children's Mercy Hospital provides patient advocates to serve as liaisons between patients, families, visitors, hospital staff and administration. Our patient advocates help facilitate problem resolution and support the hospital's goal of meeting and exceeding the needs of patients and families.

Please contact a patient advocate at (816) 234-3119 or to discuss questions about your hospital or clinic visit, file a complaint or grievance or report concerns about care, services or safety issues.