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How to Schedule an Appointment

With stay-at-home restrictions lifted and additional safety protocols in place, it is time to slowly ramp back up to provide necessary access to world-class care for children.

Let's get back to getting better.

In-person visits

Clinic visits and procedures

All clinics and the surgery department have begun a phased-in approach to reschedule postponed appointments and schedule new appointments. Some areas will be ramping up more quickly than others based on several factors. We believe that, by greatly increasing our use of telemedicine and reducing the number of in-person visits happening at one time, we can keep our families and staff safe, while also remaining accessible to the children who need our services.

Surgeries

We have already begun to increase the number of surgeries we are performing, with a focus on medically urgent procedures. We will continue to slowly increase the number of cases per day, monitoring closely for safety. Children’s Mercy is one of only ten centers in the nation to be verified as a Level 1 Children’s Surgery Center — the highest possible rating — by the American College of Surgeons. This verification means Children's Mercy meets the highest standards for safety and outcomes determined by the American College of Surgeons.

Telemedicine is here


While we are beginning to see more patients in-person, we're conducting hundreds of appointments a day through telemedicine, bringing clinical care to the comfort of your own home. We remain fully committed to the use of telemedicine and intend to continue to support and grow this convenient option that families tell us they love and, in some cases, prefer.

While the majority of our telemedicine appointments are follow-up visits with existing patients, we have been able to offer new patients the option in some specialty areas.

What you can do next

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If your child’s appointment was cancelled or postponed due to COVID-19:

Families who had appointments cancelled due to COVID-19 will receive a call from Children’s Mercy when we are ready to reschedule.

If your child was referred to Children's Mercy, but not previously scheduled:

You will be notified by Children's Mercy via call or text to schedule an appointment.

If you want to schedule a new appointment for your child:

Please call our Contact Center at (816) 234-3700.

Urgent Care Centers and Emergency Departments ready to care for kids


As the city reopens, there will be more children with acute infectious illnesses. Children’s Mercy’s Urgent Care Centers and two Emergency Departments remain open and ready to care for children with acute needs.

Published May 18, 2020