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What to Expect During Your Visit

We understand your next visit to Children's Mercy may look a little different than the last time you were here. From new safety measures to social distancing. We hope this information will help you and your family understand what to expect.

Your safety is our top priority


When you come into our doors, we want you to feel safe and comfortable. Here are the safety measures you can expect during your visit.

Thank you for putting your trust in our care.

Health screening

Everyone who enters is screened each time including patients, family, visitors and staff. Screening includes asking several questions and a temperature check.

Masks are required for everyone

To reduce the potential spread of COVID-19, masks will be required for all visitors 2 years of age and older. Masks with filters/exhalation valves are not permitted.

Visitor restrictions

We are taking steps to protect our patients and their families, staff, visitors and the community. We are strictly limiting visitors to Children's Mercy until the spread of COVID-19 is no longer a threat. 

Important note: If your child or the adult joining for the appointment have respiratory symptoms, a fever, or exposure to COVID-19 please do not come to your appointment. Instead, reschedule by calling (816) 234-3700.

View visitor restrictions.

Social distancing

We’ve rearranged waiting rooms, limited the number of people in exam rooms, work areas and elevators. We’ve marked the floor to show where people should stand wherever a line may form. 

Deep and frequent cleaning

Each day, we are performing deep cleanings, especially in high-touch areas like waiting rooms, doors and elevators. Rooms and equipment are cleaned between patients. Playgrounds are closed and we’ve removed toys, magazines and other shared items from waiting areas and exam rooms.

Have questions? We can help!


We are available to answer questions about your upcoming appointment. Call our Pre-Registration team at (913) 696-5003. If you have concerns about paying for your visit, please call Financial Assistance at (816) 234-3567.

Find more information to help you prepare for your visit including information about the patient portal, guest services and more. Information about your visit.

Explaining changes to children


The Child Life specialists at Children's Mercy help children cope with the feelings they may have about their illness, injury, disability, or hospitalization. They have created the guide below to help your child understand the changes they may see. If you have any questions or need more support, please message “child life messages” on the MyChildrensMercy patient portal or call the Child Life support and education phone at (816) 986-6870.

What happens when you come to an appointment?

When you come to the hospital, only one adult will be able to come with you. This is to help people share less germs. All people in the hospital will be wearing masks. You will not be able to see their nose or mouth. They can still talk to you and you can still talk to them.

Children's Mercy Adele Hall Campus sign

When you come inside, there will be a person who asks where you are going. They will send you to a desk to get checked in. The adult who comes with you may need to check in at Security and show their picture ID.

Staff member wearing mask and sitting behind a desk
Man in face mask setting behind security desk

The person at the check-in desk will ask you and the adult who came with you if you have had a fever, had a cough or been sick. They will also take your temperature with a thermometer. The thermometer will not touch your head or hurt you. You and the adult who came with you will each get a sticker to wear.

Staff members in face masks sitting behind screening desk
Girl in face mask having her temperature taken

Both of you will also get a mask to wear if you don’t already have one. You will need to wear a mask the whole time you are in the hospital. This will help you not get germs and not share germs with others.

Girl in face mask over nose and mouth

The mask will need to go over your nose and mouth and you need to make sure you wear it until you leave the hospital. You can still smile, play and talk to people while you wear it.

You may notice signs and stickers in a lot of places in the hospital. These are to remind us that we need to keep space between ourselves and other people. This helps us not share germs, too.

You may ride an elevator to get to your appointment. Only 3 people or less should ride together on the elevator.

Inside a Children's Mercy elevator

When you get to the waiting room, you and the adult who came with you can sit together. There will be signs to remind you not to sit too close to other kids and their families. In some clinics, you may go right back to the exam room to see your doctor and not wait in the waiting room.

Empty chairs in waiting room

The person at the front desk will have a clear board in front of them. This is to help not share germs with each other.

Staff member in face mask sitting behind desk and plexiglass wall

There will be no toys or books out to play with in the waiting room. But you can bring something from home to play with while you are at your appointment.

Empty bookshelf

Hospital staff may also wear a gown, gloves or eye shield. Just like masks, these help us not share germs.

Children's Mercy staff member in protective glasses and face mask
Children's Mercy staff member in protective eye googles and face mask

You will leave the hospital when your appointment is over. You can take off your mask when you are in your car or away from other people.

Children's Mercy Adele Hall Campus sign

Thank you for doing everything you can to help us keep each other safe while at the hospital!

Published July 13, 2020