What to Expect During Your Visit

Masks are required for everyone

Masks are still required for all visitors 2 years of age and older. Our community is experiencing an unprecedented number of RSV and influenza cases for this time of year. Masking will help prevent the spread of respiratory viral infections.

We will continue to monitor government guidance regarding masking at health care facilities and communicate changes as needed.

Health screening

For the most up-to-date information health screenings upon arrival, see our visitor guidelines information.

Visitor guidelines

We are taking steps to protect our patients and their families, staff, visitors and the community. We are strictly limiting visitors to Children's Mercy until the spread of COVID-19 is no longer a threat. 

Important note: If your child or the adult joining for the appointment have fever, cough or other COVID-19 symptoms, please do not come to your appointment. Instead, reschedule by calling (816) 234-3700.

View visitor guidelines.

Social distancing

We’ve rearranged waiting rooms, limited the number of people in exam rooms, work areas and elevators. We’ve marked the floor to show where people should stand wherever a line may form. 

Deep and frequent cleaning

Each day, we are performing deep cleanings, especially in high-touch areas like waiting rooms, doors and elevators. Rooms and equipment are cleaned between patients. Playgrounds are closed and we’ve removed toys, magazines and other shared items from waiting areas and exam rooms.