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What to Expect During Your Visit

Updated: November 29, 2022

Your child's vaccination record

It is important to bring your child’s vaccination (immunization) record to all their Children's Mercy visits and appointments. This includes your child's COVID-19 vaccine card if they have received it.

We understand your next visit to Children's Mercy may look a little different than the last time you were here. From new safety measures to social distancing. We hope this information will help you and your family understand what to expect.

Your safety is our top priority

When you come into our doors, we want you to feel safe and comfortable. Here are the safety measures you can expect during your visit.

Thank you for putting your trust in our care.

Masks are required for everyone

Masks are still required for all visitors 2 years of age and older. Our community is experiencing an unprecedented number of RSV and influenza cases for this time of year. Masking will help prevent the spread of respiratory viral infections.

We will continue to monitor government guidance regarding masking at health care facilities and communicate changes as needed.

Health screening

For the most up-to-date information health screenings upon arrival, see our visitor guidelines information.

Visitor guidelines

We are taking steps to protect our patients and their families, staff, visitors and the community. We are strictly limiting visitors to Children's Mercy until the spread of COVID-19 is no longer a threat. 

Important note: If your child or the adult joining for the appointment have fever, cough or other COVID-19 symptoms, please do not come to your appointment. Instead, reschedule by calling (816) 234-3700.

View visitor guidelines.

Social distancing

We’ve rearranged waiting rooms, limited the number of people in exam rooms, work areas and elevators. We’ve marked the floor to show where people should stand wherever a line may form. 

Deep and frequent cleaning

Each day, we are performing deep cleanings, especially in high-touch areas like waiting rooms, doors and elevators. Rooms and equipment are cleaned between patients. Playgrounds are closed and we’ve removed toys, magazines and other shared items from waiting areas and exam rooms.

Have questions? We can help!

We are available to answer questions about your upcoming appointment. Call our Pre-Registration team at (913) 696-5003. If you have concerns about paying for your visit, please call Financial Assistance at (816) 234-3567.

Find more information to help you prepare for your visit including information about the patient portal, guest services and more. Information about your visit.

COVID-19 testing before a procedure or surgery

Children having anesthesia at Children’s Mercy for either surgery or other procedures are required to have COVID-19 PCR testing within 72 hours prior to anesthesia.

A nurse from the surgery or radiology department will contact you to arrange testing.

For more information, use these links: