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COVID-19 (Coronavirus) FAQ for Patients

Updated July 7, 2020

Keeping all visitors safe

Nothing is more important than your safety when you visit Children's Mercy. To reduce the potential spread of COVID-19, masks are required for all visitors 2 years of age and older, and staff. You may bring your own mask. If you do not have one, a mask will be provided for you.

Find a Children's Mercy Hospital See visitor restrictions

Is it safe for me and my child to come to Children's Mercy for care?


The safety of our patients, families and employees are of the utmost importance. We have practices in place to ensure the safety of you and your child. Please ask if you have any questions about your child’s care!

What should I expect when coming to Children's Mercy?


When you come to Children's Mercy, you will be asked screening questions about you and your child’s symptoms. Please answer these questions with security during the check-in process. You can find our screening questions by viewing our current visitor restrictions.

Find a Children's Mercy Hospital See visitor restrictions


You should expect to receive excellent care throughout your hospital visit at Children’s Mercy without any disruptions to routine care. Our goal is to protect and treat your child.

Why is my child’s care team wearing a mask?


Children’s Mercy continues to support the science, data and our own experts when it comes to wearing masks. With this in mind, all Children’s Mercy staff will wear protective masks:

  • Visitor screeners, staff in direct patient-care areas and security staff will wear medical-grade masks and protective eyewear

The wearing of masks does not mean staff are caring for a patient with COVID-19.

Are there visitor restrictions at Children's Mercy?


Yes, Children’s Mercy is implementing revised visitor restrictions to keep you and your child safe.

Find a Children's Mercy Hospital See visitor restrictions

What should I do if my child has an upcoming appointment and has a cough with or without fever?

 

Please call ahead to reschedule your appointment if either the adult bringing your child or your child has respiratory symptoms, a fever, or an exposure to COVID-19.  Do not come to your appointment. Please call the centralized scheduling office at (816) 234-3700 to reschedule.

 

Can I schedule or reschedule an appointment now?

Children’s Mercy clinics and the surgery department have begun a phased-in approach to reschedule postposed appointments and schedule new appointments. We will also continue conducting appointments through telemedicine, and we intend to continue to support and grow this option.

Read more about how to schedule an appointment.

Learn what to expect during your visit.

If your child is an established patient with Children's Mercy, you may already be familiar with the MyChildrensMercy patient portal. The patient portal is a tool you can use to communicate directly with your child's provider at Children's Mercy.

The Children’s Mercy Pharmacy has compiled a list of questions they have received to help address concerns related to medication.

Note that we currently have enough medication to handle both the needs of our inpatients and the needs of our outpatients who use homecare delivery. Our pharmacy works with big-box stores and prescribers to ensure increased quantities are on hand. For refills of your child’s medication, please contact the appropriate pharmacy location.

View Children's Mercy Pharmacy locations


Is the medication we give kids coming from China?

 

  • Is it safe/infected with the virus?

  • Can I give it to my child without worry?


Medications or their ingredients may come from China. It is important to know that the virus is NOT transmitted by taking medications. If your child has been taking medication as prescribed by their provider, it is still safe to continue.

If there is a shortage of medication, what will you do?


The Children’s Mercy Pharmacy team monitors for medication shortages frequently. If there is a shortage, the team will work in conjunction with the providers to find an appropriate alternative. Information on current shortages can be found on the FDA website.

View information from the FDA on drug shortages

Do we have enough supplies to treat my child when they get the COVID-19 virus?


Children’s Mercy currently is monitoring supplies and our team continues to work closely with public health agencies, including the World Health Organization and Centers for Disease Control and Prevention (CDC).