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COVID-19 (Coronavirus) FAQ for Parents of Patients

Updated March 31, 2020

In Effect Now

Children’s Mercy is implementing full visitor restrictions to keep you and your child safe:

  • No visitors, including sibling visitors
  • Parents/guardians are not considered visitors
  • Parents/guardians must be free of respiratory symptoms and fever to be in the hospital

In order to help keep our patients as safe as possible, we are working to reschedule some of our specialty clinic visits, non-urgent imaging procedures and elective surgeries. If your child’s appointment needs to be changed, our team will be reaching out to you directly. We appreciate your understanding as we work to keep our patients and staff as safe as possible from the spread of COVID-19.

What should I expect when coming to Children's Mercy?


When you come to Children's Mercy, you will be asked questions about you and your child’s symptoms, exposure to any illnesses and any recent travel. Please answer these questions at the kiosk or with security during the check-in process. If you or your child has a fever and/or cough, you will be provided with masks.

You should expect to receive excellent care throughout your hospital visit at Children’s Mercy without any disruptions to routine care. Our goal is to protect and treat your child.

Is it safe for me and my child to come to Children's Mercy for care?


The safety of our patients, families and employees are of the utmost importance. We have practices in place to ensure the safety of you and your child. Please ask if you have any questions about your child’s care!

Are there visitor restrictions at Children's Mercy?


Yes, Children’s Mercy is implementing full visitor restrictions to keep you and your child safe. See a complete list of visitor restrictions.

What should I do if my child has an upcoming appointment and has a cough with or without fever?

 

Please call ahead to reschedule your appointment if either the adult bringing your child or your child has respiratory symptoms, a fever, or an exposure to COVID-19.  Do not come to your appointment. Please call the centralized scheduling office at (816) 234-3700 to reschedule.

My child has an upcoming appointment. Will we still be seen?


In order to help keep our patients as safe as possible, we are working to reschedule some of our specialty clinic visits, non-urgent imaging procedures and elective surgeries. If your child’s appointment needs to be changed, our team will be reaching out to you directly.

We appreciate your understanding as we work to keep our patients and staff as safe as possible from the spread of COVID-19.

If your child is an established patient with Children's Mercy, you may already be familiar with the MyChildrensMercy patient portal. The patient portal is a tool you can use to communicate directly with your child's provider at Children's Mercy.

As more and more information about COVID-19 (coronavirus) surfaces, we are seeing an increase in questions from our patients and their families. The Children’s Mercy Pharmacy has compiled a list of questions they have received to help address concerns related to medication.

Is the medication we give kids coming from China?

 

  • Is it safe/infected with the virus?

  • Can I give it to my child without worry?


Medications or their ingredients may come from China. It is important to know that the virus is NOT transmitted by taking medications. If your child has been taking medication as prescribed by their provider, it is still safe to continue.

If there is a shortage of medication, what will you do?


The Children’s Mercy Pharmacy team monitors for medication shortages frequently. If there is a shortage, the team will work in conjunction with the providers to find an appropriate alternative. Information on current shortages can be found on the FDA website.

View information from the FDA on drug shortages

Do we have enough supplies to treat my child when they get the COVID-19 virus?


Children’s Mercy currently is monitoring supplies and our team continues to work closely with public health agencies, including the World Health Organization and Centers for Disease Control and Prevention (CDC).

 

As a reminder, the best thing you can do to prevent COVID-19 infection and spreading the virus is to wash your hands frequently.