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COVID-19 (Coronavirus): What You Need to Know

Updated April 7, 2020

In Effect Now

Visitor Restrictions: Children’s Mercy has implemented revised visitor restrictions to keep you and your child safe.

Find a Children's Mercy Hospital View the current visitor restrictions

Important information from Children's Mercy

Children’s Mercy is taking all precautions to protect our patients, families and staff. We are working with public health officials to help protect our community.

Below is some important information to keep you and your loved ones safe.

Coronavirus: Wellness at Home during the COVID-19 Pandemic
Coronavirus: Social Distancing

What is Children’s Mercy doing to prepare for COVID-19?

Children's Mercy leaders are meeting twice daily to monitor the COVID-19 pandemic and ensure that we are providing the best care for patients, families, employees and community.


Has there been any confirmed COVID-19 cases at Children’s Mercy?

We are communicating information on testing and positive cases of COVID-19 on our FAQ for Physicians & Providers page.

Can adults get tested at Children's Mercy?

Children’s Mercy is unable to provide COVID-19 testing to adults. 

How will the stay-at-home orders impact me visiting my child?

We have contacted local authorities who have assured us that families visiting patients will have no issues traveling to and from Children’s Mercy facilities. Because the situation may continue to change, please check back to this space regularly.

Is there anything else patients/families should know?

Influenza and other viruses are still circulating in our community. We recommend that everyone who is eligible receive a flu vaccine.


How can I help protect myself and my child?

COVID-19 spreads similarly to other respiratory viruses such as influenza. So, coughing and sneezing or touching surfaces that contain the virus. The best way to prevent infection is to be prepared. You and your child should: 

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds or use an alcohol-based hand sanitizer.

How can I protect my child in day care or out and about?

The best way to protect your child either at day care or out and about is wash their hands, and teach them how to wash their hands. We recommend washing your hands for 20 seconds – so the length of time it takes you to sing "Happy Birthday."

Wash your hands before you eat, before you come into the house and after you’ve been out and about. This is the best way to prevent getting any sort of virus.

We also recommend coughing into your elbow, sneezing into your elbow and curbing any droplets that may be coming out of your mouth or nose.

What about animals/pets and COVID-19?

Although some animals/pets have tested positive for the virus that causes COVID-19, it is not known whether they can spread the virus to humans. If you are not sick, you can continue to feed and care for your pet. As always, you should wash your hands before and after interactions with your animal to prevent the spread of other diseases.

If you are sick with COVID-19, restrict contact with animals or pets, just like you would with other people. Have another member of your house help with feeding and caring for them. If you have a service animal or are unable to get assistance with caring for your animal/pet, wear a cloth facemask during your interactions with them and continue good hand-washing.

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What are the symptoms of COVID-19?

Patients with COVID-19 can have mild to severe respiratory illness with symptoms of fever, cough and shortness of breath. To date, children have had milder symptoms than adults.

What should I do if I think my child has COVID-19?

If your child has a mild illness, we recommend staying at home. Consider using treatments that you would use for the common cold, including fever reducers (ibuprofen and acetaminophen), humidified air and nasal saline.

When should my child see a medical provider?

Children with mild illness do not need to see a medical provider. If you have questions about whether your child needs to see a medical provider, please call your primary care physician or call our COVID-19 Hotline at (816) 302-8800.

View more on medical care and treating symptoms of COVID-19

Please note this is an emerging, rapidly evolving situation. We are regularly updating this page with key information as we receive it, but we encourage you to refer to the Centers for Disease Control and Prevention (CDC) as a reliable source for the most updated information as it becomes available, in addition to updated guidance.