Improvement tools are used to assist with understanding the problem fully, designing and testing countermeasures, and then ensuring sustainability. Examples include fault tree, process map, a complete set of measures, fishbone diagram, PDSA cycle, run and control charts, standard work, and visibility board. However, it is not as much about using tools as it is about asking appropriate questions that allow a deep understanding of the gap and the possibilities of how to bridge it.
Direction for continuous improvement education is provided by the Improvement Academy Steering committee, which includes representatives from Quality, Safety, Education, Graduate Medical Education, Pediatrics, and Nursing. The Improvement Academy Steering Committee reports to the organization’s Education Steering Committee.