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The Department of Quality & Safety at Children's Mercy Kansas City provides a systematic, integrated framework to support and continually improve the quality of patient care. We support the hospital's performance-enhancement efforts through planning, quality assessment and monitoring with continuous quality-improvement principles and methodologies.
Improving care for patients and families
The changing needs of patients and families, the current health care environment, and The Joint Commission's Agenda for Change, mandate that all Children's Mercy staff continually improve all aspects of care and services. These improvements include measurable clinical outcomes, increased efficiency, timeliness, effectiveness and safety. Children's Mercy is also on the forefront of national efforts to improve the quality and safety of patient care as a member of the Hospital Improvement and Innovation Network.
To help the hospital and staff meet the mission and vision of providing the highest quality care to children and families through process planning, evaluation, facilitation and improvement.
Safety strategic initiatives
We strive to provide outstanding care to all of our patients and their families. In order to focus our improvement efforts and maximize our ability to provide the highest level of care, we have defined the following four priority areas:
Improve access to primary and specialty services
Reduce healthcare-acquired infections
Provide the appropriate level of care to patients based on their acuity and illness
Enhance the patient experience
Measures and outcomes
At Children's Mercy, we strive to continually improve the care we give patients and families by regularly measuring our performance. Measurement allows us to evaluate our performance, learn from past experience, celebrate our successes and improve upon the care we provide.
How we measure effectiveness
We measure the effectiveness of our performance in many ways, including:
Outcomes Outcome measures teach us, on a large scale, how the treatment we provide helps the patients we care for.
Patient Feedback This information helps us learn how we can continue to improve our patient-family centered focus.
Process Measurement For example, each year we strive to give the annual flu vaccine to all of our employees. We then measure what percent we were able to reach.
National Standards Comparison We often evaluate how our care and services compare to national standards and benchmarks by analyzing other leading children's hospitals.