Telemedicine technology provides opportunities for some patients who live long distances from a Children’s Mercy location to receive their care closer to home. It also allows our providers to be in more than one place at a time, even if those locations are many miles apart. 

As part of the Children’s Mercy Medical Informatics department, telemedicine services are part of our commitment to provide an extraordinary experience for all of our patients. 

Telemedicine Benefits

Throughout the world there is a shortage of medical doctors who are experts in caring for the special needs of kids. Telemedicine allows patients and providers to meet over great distances or simply across the campus of a major medical center using computers with very secure internet connections. The providers examine, diagnose and make recommendations for the patient with the help of special cameras and a specially trained telefacilitator. As a result, care can be delivered more efficiently and and more kids can receive the care they need. Due to the advancements in technology, travel can be eliminated allowing a provider to be virtually anywhere delivering the same high quality care that is the Mercy standard.

What does an appointment using telemedicine look like?

There is a telefacilitator in the room with the patient to ensure both the patient/family and provider have a quality experience. The facilitator does this by helping the provider with the necessary exam, ensuring that everyone can hear and see and that all questions and follow-up are managed just like with traditional appointments.

There is a video screen presenting the provider, and there may be a "picture in picture" so you can see exactly what the provider sees. In addition to the video screen, the telefacilitator may use:

  • A general exam camera to magnify anything the provider wants to see up-close in high definition.
  • A dermascope that allows the provider to measure areas on the skin.
  • An otoscope which is used to look into the ears.
  • An ophthalmoscope for looking into the eyes.
  • A stethoscope that allows the provider to listen to your child's lungs, heart, and stomach.

Can all of my child's care be given using telemedicine?

This depends on the type and scope of care required. There are times when patients and doctors still need in-person visits. The providers recommend in-person encounters as needed.

Are my video meeting sessions with the doctor recorded?

Not usually. The doctors ask patients and families for permission through a consent form if they need to save pictures or recordings.

How private are the devices and connections?

They are very secure. Even if an unauthorized line were to connect during a session, nothing could be seen or heard due to the level of security.

Telemedicine Services

Currently we offer various levels of telemedicine service in the following areas:

Asynchronous Imaging Services

  • 24/7 subspecialty consultation in the areas of:
    • pediatric neuroradiology
    • pediatric MSK radiology and pediatric body imaging (CT, ultrasound and MRI)
    • plain film expertise in the pediatric patient
    • pediatric EEG, EKG, PFT, and ECHO
  • Outreach partnerships
  • Education and training
  • PACS Design, configure and support

Learn more about asynchronous imaging services.

Congenital Heart Disease Screening

For babies determined to likely have a cardiac anomaly, a provider-to-provider consultation with a pediatric cardiologist from the Ward Family Heart Center at Children's Mercy will be arranged with the potential for remote evaluation at the birth facility.

Learn more about congenital heart disease screening.

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