School KIDS 2.0: Frequently Asked Questions
Individuals who participated during the 2022/2023 school year will need to re-enroll to participate in School KIDS 2.0.
What is the School KIDS 2.0 program about?
The purpose of the School KIDS program is to learn more about respiratory viral infections in school communities.
Where will my child be tested?
Your child may be tested as often as weekly by a member of the School KIDS Team at school. Your child can be tested at home or by their school nurse when experiencing symptoms. In most cases, children can do the test themselves!
What do I need to do to test my child from home?
If you/your child are experiencing symptoms, please refer to the welcome letter and instructions provided in your home test kit for guidance on test collection. NOTE: For a test to be collected by the School KIDS Team, a Test Request Form must be submitted online. Please refer to your welcome letter to access the QR code or direct URL childrensmercy.org/testorder for the Test Request Form and instructions for sample drop-off/pick-up.
I’ve collected a symptomatic sample at home and am waiting to drop it off. Do I need to do anything?
Please ensure the sample is refrigerated until it is transported by one of three methods listed in your at-home testing kit. Please try to have sample transported to us within 24 hours of collection.
How often will my child be tested at school when they are not sick?
Nose swabs may be collected as often as weekly for surveillance testing at select schools.
Will I receive test results for all nose swabs collected?
Test results are only provided for symptomatic tests. Surveillance tests results will not be reported back to you.
How long does it take for test results to come back?
Symptomatic tests come back 24-48 hours after we receive them. Friday afternoon and weekend results will be delayed until Monday morning.
I dropped off my symptomatic sample but did not receive results or my stipend. What do I do?
When you submit a symptomatic sample, please ensure that you submit a test request form as well. This helps the team determine what symptoms you are experiencing, how you would like to receive results, and when the sample was collected.
You can submit the test collection request form at the following link: childrensmercy.org/testorder.
If you still have questions, please contact us at schoolkids@cmh.edu.
What is the card I received in my home test kit?
The card you received in your home kit is a prepaid, reloadable VISA gift card to collect payments for any nose swabs collected throughout the study. In order to receive payments, the card must be activated before use. If you still have your card from School KIDS 1.0, payments can be added to it.
My ccPay card requires a 4 digit activation code or the last 4 digits of my social security number. Where can I find the activation code?
Please enter “7777” as your activation code. Contact the School KIDS Team if this code does not work.
How can I check the balance of my ccPay card?
You may check your balance at any time by calling (833) 848-5768. Key in your Card number and three-digit security code found on the back of the Card. You may also check your balance online by visiting http://www.mydashcard.com/.
I have another question about my ccPay card. Who can I contact?
Please refer to the “CCPay Frequently Asked Questions” document received in your home test kit before contacting the School KIDS Team. If your question cannot be answered from that form, please email SchoolKIDS@cmh.edu for assistance.
The courier did not arrive to pick up a test. What do I do?
Couriers are available to pick up 7 days/week. If you have any trouble scheduling a courier, please notify us at SchoolKIDS@cmh.edu. You can drop off your test with the school nurse during normal school hours or at the Children’s Mercy Northland Urgent Care, 501 NW Barry Rd, Kansas City, MO 64155 (Monday-Saturday 10am to 8pm, Sunday 12pm to 6pm).
I want more information about where/how my/my child’s data is being used.
You or your child’s information is kept in a secure database at Children’s Mercy Kansas City. Some information is shared with North Kansas City Schools and the Centers for Disease Control and Prevention, but this information is shared in a way that cannot be used to identify you or your child. Please reach out to SchoolKIDS@cmh.edu if you have further questions.
How do I contact the School KIDS Team for assistance?
Please email SchoolKIDS@cmh.edu for assistance Monday-Friday 8am to 4pm. If the matter is urgent and your email has not been addressed by a member of the study team within 30 minutes, call (816) 831-5707 to speak with a member of the study team.