Patient Experience Ratings

About our patient experience survey

Ratings are derived from actual patient experience surveys following a visit to Children’s Mercy. To rate a provider, complete the email or phone survey you receive after a visit.

How are ratings generated?

We calculate our provider star ratings based on responses to the following question:

Using any number from 0 to 10, where 0 is the worst provider possible and 10 is the best provider possible, what number would you use to rate this provider?

Why don’t we see patient ratings for every provider?

There are a few reasons why a provider may not have ratings:

• More data provides a more accurate picture. A provider's rating will only be posted on the site when they have a minimum of 30 completed ratings in the last 12 months.
• Some providers work as part of a multidisciplinary team, and families may not rate every member of the team.
• Certain departments provide sensitive care, and we do not share ratings for providers in these departments.
  
  

For more information, visit Patient Experience Measures and Outcomes.