Telehealth is online care. It allows you to have an urgent care visit in your own home. This is convenient but has limits. If you choose telehealth:
- Your provider may ask you to be seen in person after your telehealth visit to be sure your child receives the best care.
- And your child has an injury, a telehealth visit can help decide:
- If X-rays or wound care (such as skin glue, staples, or stitches) are needed.
- If the injury is more serious and your child needs to be seen in the emergency room.
- And you are referred from our telehealth to a Children’s Mercy facility on the same day for the same concern, your telehealth bill will be waived after you are seen in person.
We recently added Telehealth Nurse-only Visits that offer testing for strep, flu, urinary tract infections and COVID-19. If a more thorough evaluation is needed, you may be referred to an in-person exam.
Your child needs to be seen in person at one of our Urgent Care locations:
For health concerns that need an exam not seen on video:
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Your child needs to be seen in the Emergency Department:
For health concerns that require behavior or safety evaluation:
- Mental health concerns
- Suicidal thoughts
- Child abuse
For health concerns from a serious injury:
- Car accident
- Head injury with loss of consciousness