EpicCare Link FAQs
Latest questions we've received since going live with Epic
Here are answers to some questions we have recently received.
On the main page after signing in you can access the “Quick Start Guide.” You can also reference the slides from the Epic Webinar held the week of February 23, 2026.
We were notified that not all specialties were showing for all sites in EpicCare Link. This issue has been resolved, and all users should now be able to see the full list of pediatric specialties for referral.
Site administrators are the ones that must provide temporary passwords for their enrolled users. If you cannot log in or have been locked out, please check with your organization’s site administrator. If you are a site administrator and you have been locked out of your account, you will need to email epiccarelink@cmh.edu to have your account reset.
If you are getting an error message when you go to the “Order” screen, most likely you do not yet have a provider associated with your site. Before an order can be submitted, the site must have a provider to authorize the orders.
If you are listed as a Primary Care Provider you should already see patients listed; however, if you are a referring provider, you will not automatically be connected to the patient record. Once the patient has been connected to you in the system, the patient’s name will then appear in your patient list.
You can find the patient utilizing the “Search” function. Under Search there are multiple options. You want the second – “Search All Patients.” You will need to provide a reason for searching. Please note you will need to use “Search” to find patients until you are established in the patient record.
Please make sure you have added a provider to your site. A provider must be associated with the account before you can submit a referral.
Yes, but this system is not functioning as expected. This is a known issue, and the team is working to fix this issue.
New to EpicCare Link?
Here are answers to some common questions as you are getting started.
EpicCare Link provides easy access to the health system’s Epic electronic medical record system. EpicCare Link provides registered users with secure view-only access to select patient information such as hospitalization records, allergies, medical history, medications, progress notes, discharge summaries, operative notes, lab results and more.
Any physician or provider who refers a patient to Children’s Mercy can use EpicCare Link. Physicians’ support staff can also access patient information in EpicCare Link.
Certain insurance providers, regulators and other authorized third parties may use EpicCare Link to access patient information. External research study monitors are required to use EpicCare Link for reviewing patient medical records for research purposes.
EpicCare Link uses industry-standard encryption technology, ensuring access is only available to those authorized to view patient data.
To help secure user accounts, EpicCare Link requires 2-factor authentication. This extra layer of security helps ensure that the only person who can log in to your account is you.
Children’s Mercy offers EpicCare Link to referring physicians and providers at no cost. A web-based service, EpicCare Link requires no additional software installation.
Complete this new account request form. Questions? Please contact the EpicCare Link administrator by email at epiccarelink@cmh.edu.
To log in to EpicCare Link, you need access to a web browser such as Microsoft Edge, Chrome or Safari on a computer, tablet or smartphone. Additional technology requirements include:
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Please be sure to enable the latest version of Java to display graphs and scanned images.
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EpicCare Link requires a minimum screen resolution of 1024x768 pixels.
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A high-speed internet connection ensures optimum performance.
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As of February 2024, EpicCare Link now boasts support for the Linux operating system, provided users are utilizing Google Chrome version 88 or later.
To learn more, referring physicians or their offices can email physicianrelations@cmh.edu.
Site administrators are your EpicCare Link liaisons for your staff and Children’s Mercy. Each practice must select 2 site administrators from their staff. As the first points of contact, site administrators should use the system frequently and serve as experts and coordinators for all users in your practice.
On a regular basis, site administrators are required to verify site users, reset passwords, serve as on-site experts for fellow staff and perform other vital functions to coordinate collaboration with Children’s Mercy. If a site administrator is leaving your practice, we recommend transitioning ownership before their departure to prevent any loss of usage.
An EpicCare Link administrator is employed by Children’s Mercy as a support and liaison to site administrators. A site administrator is employed by your organization as the primary point of contact between your organization and Children’s Mercy.
Physicians and providers can request EpicCare Link access for their clinical staff, nonclinical staff and office administrators. Each enrollee must electronically sign the terms and conditions. This includes abiding by the rules of patient confidentiality. HIPAA applies to EpicCare Link. To maintain patient confidentiality, EpicCare Link users must log out or secure their workstation when they have finished working or need to step away from the computer.
When signing up for EpicCare Link, physicians or providers can customize their notification settings to determine when and how they are notified of updates to a patient’s record.
Yes, physicians and providers, along with nursing and clinical staff, can use the Order Entry activity in EpicCare Link to place imaging and referral orders with Children’s Mercy.
There will be Quick Start guides available after login for site administrators to share with their staff.
Users should contact their site administrator for assistance. Site administrators who need additional help may contact the EpicCare Link help desk at epiccarelink@cmh.edu.
Yes. Existing referrals from our previous EHR were automatically transitioned over to Epic as part of this change. If you are getting notifications, they are most likely for referrals that were submitted previously and are being moved to Epic.