EpicCare Link FAQs
EpicCare Link provides easy access to the health system’s Epic electronic medical record system. EpicCare Link provides registered users with secure view-only access to select patient information such as hospitalization records, allergies, medical history, medications, progress notes, discharge summaries, operative notes, lab results and more.
Any physician or provider who refers a patient to Children’s Mercy can use EpicCare Link. Physicians’ support staff can also access patient information in EpicCare Link.
Certain insurance providers, regulators and other authorized third parties may use EpicCare Link to access patient information. External research study monitors are required to use EpicCare Link for reviewing patient medical records for research purposes.
EpicCare Link uses industry-standard encryption technology, ensuring access is only available to those authorized to view patient data.
To help secure user accounts, EpicCare Link requires 2-factor authentication. This extra layer of security helps ensure that the only person who can log in to your account is you.
Children’s Mercy offers EpicCare Link to referring physicians and providers at no cost. A web-based service, EpicCare Link requires no additional software installation.
Complete this new account request form. Questions? Please contact the EpicCare Link administrator by email at epiccarelink@cmh.edu.
To log in to EpicCare Link, you need access to a web browser such as Microsoft Edge, Chrome or Safari on a computer, tablet or smartphone. Additional technology requirements include:
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Please be sure to enable the latest version of Java to display graphs and scanned images.
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EpicCare Link requires a minimum screen resolution of 1024x768 pixels.
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A high-speed internet connection ensures optimum performance.
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As of February 2024, EpicCare Link now boasts support for the Linux operating system, provided users are utilizing Google Chrome version 88 or later.
To learn more, referring physicians or their offices can email physicianrelations@cmh.edu.
Site administrators are your EpicCare Link liaisons for your staff and Children’s Mercy. Each practice must select 2 site administrators from their staff. As the first points of contact, site administrators should use the system frequently and serve as experts and coordinators for all users in your practice.
On a regular basis, site administrators are required to verify site users, reset passwords, serve as on-site experts for fellow staff and perform other vital functions to coordinate collaboration with Children’s Mercy. If a site administrator is leaving your practice, we recommend transitioning ownership before their departure to prevent any loss of usage.
An EpicCare Link administrator is employed by Children’s Mercy as a support and liaison to site administrators. A site administrator is employed by your organization as the primary point of contact between your organization and Children’s Mercy.
Physicians and providers can request EpicCare Link access for their clinical staff, nonclinical staff and office administrators. Each enrollee must electronically sign the terms and conditions. This includes abiding by the rules of patient confidentiality. HIPAA applies to EpicCare Link. To maintain patient confidentiality, EpicCare Link users must log out or secure their workstation when they have finished working or need to step away from the computer.
When signing up for EpicCare Link, physicians or providers can customize their notification settings to determine when and how they are notified of updates to a patient’s record.
Yes, physicians and providers, along with nursing and clinical staff, can use the Order Entry activity in EpicCare Link to place imaging and referral orders with Children’s Mercy.
There will be Quick Start guides available after login for site administrators to share with their staff.
Users should contact their site administrator for assistance. Site administrators who need additional help may contact the EpicCare Link help desk at epiccarelink@cmh.edu.