Patient and Family Valet Parking FAQ

Main Circle Drive (Adele Hall) 
Monday–Friday: 7 a.m. to 6 p.m.

Emergency Room lot (Adele Hall) 
Monday–Friday: 8 a.m. to 4 p.m.

Emergency Room Entrance (Children's Mercy Kansas) 
Monday–Friday: 8 a.m. to 5 p.m.

Valet parking is simple and convenient.

When you arrive:
A valet attendant will greet you and ask for your name and cell phone number. We’ll park your vehicle and send a text message with your electronic claim check. In some situations, we may also provide a paper ticket.

If you need a wheelchair or wagon, please let us know. An attendant can bring one to help you get inside.

When you’re ready to leave:
Return to the valet stand and show the attendant your claim check text. The valet team will retrieve your vehicle.

If you’d like, you can also use the claim link to text ahead a few minutes before you’re ready to leave so the team can begin bringing your vehicle around.

In most cases, your vehicle will be returned within a few minutes. If you text ahead shortly before leaving, your car may be ready by the time you arrive outside.

No. Valet parking at Children’s Mercy Kansas is free for patients, families and visitors.

No. Tipping is not required. Our valet attendants will not ask for tips. Valet parking is offered as a courtesy for our families.

If you choose to tip for exceptional service, that is entirely up to you.

When you drop off your vehicle, you’ll receive an electronic claim check by text message. You’ll use that text to retrieve your vehicle when you return.

If you do not have a mobile phone, the valet team will provide another way to track your vehicle, such as a printed claim number or assistance at the desk.

Yes. If you need a wheelchair or wagon, please ask. Our valet attendants can provide one at the entrance to help you get inside more comfortably.

We’re committed to helping every family feel supported. Language assistance is available.

Many staff members, including some valet and Guest Services team members, speak Spanish. For other languages, professional medical interpreters are available free of charge. If you need help understanding the valet process or communicating with staff, please let us know your preferred language and we will help.

We want every family to feel comfortable using our services.

Yes. If you need to access your vehicle during your visit, please let a valet attendant or Guest Services team member know. We can help you retrieve your vehicle or return your keys so you can get what you need.

If you need your vehicle after valet hours (after 5 p.m.), you can still pick it up.

• Return to the emergency room entrance where you dropped off your vehicle.
• Go to the guest services emergency room desk.
• A Guest Services team member will ask for your ID and help you get your keys.
• We’ll let you know where your car is parked and can help with directions if needed.

Your vehicle will remain parked on hospital property until you are ready to pick it up.

We handle every vehicle with care. We also recommend taking valuables with you — such as wallets, phones, laptops and bags containing valuables— or placing them out of sight before handing your vehicle to an attendant.

We’re pleased to offer valet parking to help make visits to Children’s Mercy Kansas more convenient and welcoming. If you have any additional questions or feedback, please ask a valet attendant or Guest Services team member. We’re here to help.