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Prepare for your visit

Recent updates at our Adele Hall Campus (Downtown)

Entrance changes

We have made some changes to how families, patients and visitors enter the hospital. These changes reduce entry points in order to ensure the safety of all visitors.

Visitors to inpatient towers and the clinics/locations below will need to pass through our main lobby on the Ground floor and check in with Guest Services before proceeding to their destination. All visitors age 18 and older will need to show a photo ID.

  • PT/OT Clinic
  • Radiology
  • Rehab Medicine Clinic
  • Neonatal Follow-up Clinic (Special Care Clinic)
  • Kidney Center/Dialysis Clinic
  • Hanger Clinic
  • Fetal Health Clinic
  • Burn Clinic
  • Plastic Surgery Clinic
  • Surgery Clinic
  • Neurophysiology Lab/EEG
  • SCAN Clinic
  • Kreamer Resource Center
  • Gift Shop
  • Lisa Barth Chapel
  • KC Café
  • Classics Express Café
  • Subway 

If you have questions or need directions, please speak with one of our Guest Services specialists (wearing a green shirt) or one of our volunteers (wearing a vest that says “Volunteer”).  

The Same Day Surgery entrance is permanently closed. Patients and families will check in with Guest Services at the main hospital entrance.

Temporary Emergency Room restrictions

Due to construction, we have limited space in our Adele Hall Emergency Department waiting room. For the safety and comfort of everyone, we are only allowing 2 caregivers to accompany each patient. 

Thank you for your understanding.

Visiting hours

Parents and guardians of children are given a wristband which welcomes them 24 hours a day.

Visiting hours for friends and family are 9 a.m. to 9 p.m.



Upon arrival, you are welcome to use the free valet services offered in our Main Circle Drive or Emergency Room lot. Parking is free at the Visitor garage and in the Emergency Room lot.

Valet hours:
Main Circle Drive
Monday–Friday: 7 a.m. to 6 p.m.
Emergency Room lot
Monday–Friday: 8 a.m. to 4 p.m.

Guest Services

Our Guest Services team greets all families and visitors who are visiting for inpatient appointments, so note that ID is required for everyone 18 years of age and older.


Guest Services, located at the main entrance, can assist with directions at any time, including escorting you directly to your destination within the hospital. Additional appointment details will be provided by the specific clinic you are visiting.

We are here to help make clinic visits and in-patient stays as comfortable as possible for patients and families. On-site amenities and support include:

  • Guest Services

  • Translation services

  • Kreamer Resource Center for Families

  • Dining options: Orbits Cafeteria, Classics Express Cafe, Discovery Cafe (in Children's Mercy Research Institute) and Subway

  • Outpatient pharmacy

  • Ronald McDonald Family Room

  • Gift shop

About the Adele Hall campus

Children's Mercy Adele Hall is home to the region's highest-level neonatal intensive care unit (NICU) and the region's only Level I pediatric trauma center. Patients and families can receive care through our surgical centers, in-patient care units, pediatric intensive care unit (PICU), an emergency room staffed 24/7, medical imaging and more than 30 outpatient clinics. The Adele Hall Campus is also home to the Don Chisholm Hospital Hill Center.

Walk in X-rays are available 24/7 with an order from a provider.

Hours: Open 24/7

  • Bone and joint imaging

  • Bone density imaging

  • CT scan

  • Fluoroscopic procedures

  • Interventional radiology

  • Magnetic resonance imaging (MRI)

  • Nuclear medicine

  • PET

  • Ultrasound

  • 3D imaging and printing

  • Pediatric patient experience optimization

  • Sedation for complex procedures