Skip to main content

Communications Toolkit Resources for Physician and Provider Practices

Children's Mercy is committed to ensuring community physicians and providers are equipped to communicate key messages during all phases of the COVID-19 pandemic, specifically as you begin to expand services.

This toolkit has been created to house resources, templates and assets that can be leveraged in relaying messages to your patients and families about the safety measures, precautions and changes you have implemented in your practice. Additionally, resources are available to communicate developments at Children's Mercy. 

Resources for your practice

Communicating with families about COVID-19 recovery/safety measures

Staying proactive when dealing with COVID-19 is a tall order. Stringent safety measures aren’t enough – you have to let patients and parents know that protocols are in place, so they feel secure seeking out the care they need and know what to expect.

Your office can take this opportunity to clarify for parents when an in-person visit is needed, as well as rescheduling policies. This is also a good time to briefly remind families of your individual practice’s mission in caring for children.

Every doctor’s office is different, but the language samples below are designed to give you starting points to reach out about safeguards in place, other ways to get treatment, and new procedures for in-person visits.

Communication templates

Sample communications have been developed for your use; leverage and customize these templates to reflect your key messages. Download all templates in the PowerPoint files below. 

Ways to connect

Topics to address

  • An email update to contact list
  • In-office signage about cleaning and safety protocols
  • Window clings at building entrances about face coverings
  • Text messages at appointment confirmation and arrival
  • Direct mail about when to come in, what to expect, and telehealth options
  • Social media for new safety procedures and tips, with all content on practice website

 

  • Temporary office hours
  • Sick vs. well office hours or assigned areas
  • Waiting room/check-in changes
  • Visitor screening (temperature check, etc.)
  • Facial protection for visitors
  • Cleaning practices
  • Telehealth options
  • Rescheduling appointments

 

 

Communication templates 

 

Flier template (blank)

 

Signage template (blank)

   

Download all templates here

 

Download here

 

Download here

 

Below are guidelines and resources to equip families to navigate the region's re-open plan for children.  

What to Expect at Your Next Appointment

Tips for Returning to Community Activities Safely

Download here 

Download here

Children's Mercy resources

Resources to communicate "what Children's Mercy is doing" with your patient population.

Children’s Mercy has been at the forefront of telemedicine by providing services for regional areas throughout Kansas and Missouri for more than eight years, and we are expanding the telemedicine services we offer in light of this pandemic. Whenever possible, we are offering patients the option of a telemedicine visit.

 

Children's Mercy & Telemedicine: Infographic

Leverage this graphic/resource to communicate the expertise and capabilities offered at Children's Mercy. 

Download here

Individual graphics

Download and use individual graphics as stand-alone assets.

Download here

   

Download here

   

Download here

   

Download here

   

Download here

   

Download here

   

Download here

   

Download here

   

Download here

 

 

Children's Mercy has taken numerous safety measures to protect patients, families and staff. These resources can be used to communicate these measures. 

Sign: Safety at Children's Mercy

Sign: Masking and social distancing 

Download here

Download here

Respiratory precautions for parents/guardians (English and Spanish)

 

Parent sign JPG.JPG

 

Download here