We are the doctors, nurses, and staff of Children's Mercy
Hospitals and Clinics. Everyone who works here thinks you are
special. View the Children's Mercy nondiscrimination policy (pdf).
Our Promises To You
- We will be honest with you.
- We will listen to you.
- You and your parents are a part of our medical team.
- We want you to help us decide the best ways to take care of
- We will talk with you about your plan of care before you are
treated, while you are treated and after you are treated.
- You may talk freely with the medical team. What you say will
not be told to others unless it is important to your care and
- It is okay to tell us what you want or do not want, if you are
afraid, angry, lonely, or sad. It is okay to laugh and to cry.
We will tell you:
- who we are
- what we do at the hospital
- why we have entered your room
- why you are here
- what the medical team thinks will help you
- how things may feel to you.
We will explain all these things in ways you can understand.
Your Health and Safety
- We will help you and your parents learn how to take care of you
after you leave the hospital.
- If you and your parents wish, you can go to another hospital.
We will help You figure out how to do this safely.
- You may read your chart. Please ask us how you may do
- If we ask you to be part of an experiment or research, you can
say yes or no.
- If you are eighteen or older, you may refuse our plan of
- If you are younger than eighteen and wish to refuse our plan of
care, we will discuss this with you and your parents.
- If you are eighteen or older, we can help you create an Advance
Directive. An advance directive is a written or spoken guide that
tells us what treatments you want or do not want if you cannot
speak for yourself.
- If you think we have not kept our promises, tell your doctor or
nurse so we can work together to solve the problem.
- If you are still unhappy, please call our patient advocate. The
patient advocate is someone who helps all patients and families
- If you tell us you are sad or angry about a broken promise, we
will still give you good care.
So we can give you good, safe care....
Please tell us everything you know about your health.
Tell us honestly:
- Why you are here
- How you feel
- If you hurt and where
- What other doctors and nurses have done to help you feel
- What you and your family do at home to help you feel
- When there are changes in how you feel
- If things change at home
- If you don't understand something
- What you like and don't like about us
- About your worries
So we can give everyone good, safe care, please understand that
it is important to:
- Follow our rules.
- Respect the privacy and belongings of others.
- Take care of the hospital building and the things in it.
- Follow hospital and unit visiting rules.
- Leave medical equipment alone.
- Never bring a weapon into the hospital.
- Do not use foul or mean language.
- Never hit or threaten your family members, another patient, or
- Keep our hospital smoke-free, alcohol-free, and drug-free.
Smoke only in the smoking area and only if you are 18 or
- Stay in patient and family areas.
If you are a parent or patient 18 years or older, you must
- Respect the privacy and space of other families.
- Keep the hospital a quiet and restful place.
- Keep your follow up clinic appointments.
- Make arrangements to pay your bill.
- Follow the plan of care.
The staff members of Children's Mercy Hospital share a goal with
all patients and parents-the best health care for children. To make
this happen we will explain to you everything we have learned about
your child in words you understand. We will also seek your input
into the plan of care. We will make every attempt to develop your
trust in us. Working together is always the best course. Sometimes,
though, working together simply does not work. If you are unable to
trust us, if you are unable to agree to and follow the plan of
care, or if you cannot follow the rules of the hospital, we may
need to work with you to find another hospital to provide your
child's care. Please remember, though, that it is our goal to avoid
such a step because we share an even more important goal with all
patients and parents-the best health care for children.