Patient Portal Frequently Asked Questions

Enrollment and Access

1. What is MyChildrensMercy?
MyChildrensMercy is an easy, secure way to access your or your child's health information online - all in one central location. It is also known as a "patient portal."

2. How do I sign up for MyChildrensMercy? 
Your Children's Mercy admissions staff can enroll you in the MyChildrensMercy portal. Just stop by any registration desk with a picture ID and your email address. You will be sent an email invitation with instructions on how to complete your enrollment.

3. What do I do when I receive my email invitation?
The email invitation will walk through instructions on how to complete your enrollment. Please note that this invitation will expire in 90 days. You will need to sign up again at your Children's Mercy clinic and restart the process.

4. Why do I have to enroll in person?
In order to verify your identity and keep medical information secure, you must show a photo ID to gain access to your health records.

5. Can I give my child access to his/her information? 
Yes, once your child turns 13, they will have the opportunity to access their information. Your child will need to sign up in person and will get his/her own unique logins.

6. My child is 18, why can't I access their MyChildrensMercy account?
Once a patient is 18 years old, they will have to grant permission to their parents in order to allow access to their MyChildrensMercy account. 

MyChildrensMercy Help

7. Who do I call for help with the portal? 
If you have not received your portal invitation, please visit your clinic for enrollment. For any other problems with the portal please call (877) 621 8014. Support is available 24 hours a day, including weekends and holidays. Due to security measures the team cannot be reached via email or web. 
 

Using MyChildrensMercy

8. What can I do with MyChildrensMercy? 
You are able to view your medication list, send a message to your care team, view your medical information, view upcoming appointments, request to reschedule an appointment, view immunization history and more.

9. What information can I see in the portal? 
The portal displays basic lab results, allergies, immunizations, your medication list, your list of medical problems, visit summary and patient instructions. It also displays your contact information.

10. Why can I not see my x-ray results? 
These are not currently included in the portal.

11. Why can't I see my upcoming surgery or procedure appointments?
For certain appointment types, the arrival time differs from the appointment time. Please contact your clinic or health provider to confirm the appointment.

12. When will health information from my visit be posted to the portal?
Lab results are available to you 36 hours after they are resulted. All other information posts immediately.

13. Can I enter my own information into my electronic record? 
No, MyChildrensMercy is currently for viewing only, but you can send a message from the portal to your care clinic with questions. You may also ask for your personal information to be corrected or updated in this way.

14. How do I know if I have a message in the portal? 
When a message is sent to you through the portal, you will get an email (the email registered with your account) notifying you of that message. That email does not include the content of the message, it simply states that you have a message in MyChildrensMercy.

15. Can I print my immunizations or allergies?
While there is not currently a direct print function, you can always print what's on the screen. To do this right-click your mouse, and then click "Print".

Security

16. Is my health information protected? 
Using the MyChildrensMercy portal protects your communication unlike email which may not be secure. No one has access to your portal unless you authorize it.

Emergencies

17. Can I use MyChildrensMercy to communicate an emergency or medical concern?
If you are experiencing a medical emergency, please call 911 and do not use online messaging. MyChildrensMercy and secure online messaging is for routine health-related inquiries only.

 

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