Children's Mercy Hospitals and Clinics integrates the principles of
patient- and family-centered care into everything we do. We are
committed to ensuring that our system honors, empowers, and
respects the central role of the family by recognizing them as the
constant in a child's life.
Patient- and family-centered care is
characterized by a collaborative approach to care giving and
decision-making. The family and the staff respect the knowledge,
skills, and experience that the other brings to health care
decisions. The family and health care team work together to develop
the treatment plan and a transition plan to adult systems of
Why Children's Mercy Focuses on
Patient- and Family-Centered Care:
We recognize that the family plays a vital role for the
well-being and health of the patient. Families have important
information to share with the health care team that will benefit
the quality and safety of the treatment, and help advance programs,
facilities, and systems.
Children's Mercy Supports the Key Elements of Patient- and Family-Centered Care:
- Dignity and Respect. Our health care
practitioners listen to and honor patient and family perspectives
and choices. Patient and family knowledge, values, beliefs and
cultural backgrounds are incorporated into the planning and
delivery of care.
- Information Sharing. Our health care
practitioners communicate and share complete and unbiased
information with patients and families in ways that are affirming
and useful. Patients and families receive timely, complete and
accurate information in order to effectively participate in care
- Participation. Patients and families are
encouraged and supported in participating in care and
decision-making at the level they choose.
- Collaboration. Patients and families are
also included on an institution-wide basis. Health care leaders
collaborate with patients and families in policy and program
development, implementation, and evaluation; in health care
facility design; and in professional education, as well as in the
delivery of care.
Children's Mercy has two Family Centered Care Coordinators. Sheryl
Chadwick and DeeJo Miller are parents on staff who have had vast
experience within the Children's Mercy system. Please feel
free to contact them at (816) 983-6957.
Project RISE (Reaching for Independent Successful Employment)
creates employment opportunities for young adults with disabilities
who have a history of care at Children's Mercy. Kathy Smith,
Program Manager, can be reached at (816) 983-6994.