The Children’s Mercy Volunteer Program encompasses a diverse set of individuals including working professionals and individuals who are retired providing assistance, guidance and service to benefit patients and families. Children’s Mercy volunteers gain valuable experience in a health care setting, learn new skills, and make friends.
Adult Volunteer Requirements
• Age: Adult Applicants must be 18 years of age, no longer in high school and not enrolled in college courses.
• Time commitment: We ask adult volunteers to commit to a minimum of 75 hours of service annually, and a weekly three-hour commitment in a specific assignment and schedule.
• Background check: We require completion and passage of a criminal background check. Children's Mercy also completes the background checks every two years.
• Health clearances: In addition to the health form and proof of TDAP, volunteers are also required to receive an annual seasonal flu vaccine.
• Confidentiality: Volunteers must abide by all patient confidentiality guidelines, customer service expectations, and hospital policies.
To start the application process, a prospective volunteer should submit a completed health form to email@example.com or mail the completed form to the Volunteer Services office at Children's Mercy (complete mailing information is on the last page of the health form).
Upon receipt of the completed health form, the individual will be sent a link to the volunteer application. Once a prospective volunteer has completed and submitted their paperwork, they’ll have a one-on-one interview with a member of the Children’s Mercy Volunteer and Guest Services team to determine which volunteer role best matches their interests and skills. Once accepted into the volunteer program, the volunteer must also attend New Volunteer Orientation (approximately two hours long) and complete an online training course. Volunteers must complete the required online training course annually. Finally, new volunteers must purchase and wear a special vest, designating them Children’s Mercy Volunteers, and making volunteers highly visible and easy to identify by Children’s Mercy staff, patients and their families.
Volunteer Roles at Children's Mercy
All volunteer assignments are classified as inpatient care support, outpatient care support, or guest and hospitality services. Here are some examples of the types of roles a volunteer can have in each of these three areas:
Guest Services and Hospitality volunteer roles
- Path finder and Information Desk Volunteers - greet, assist, and escort patients, families and visitors to their destination
- Kreamer Resource Center Volunteer - provide resources to parents and caregivers in a calm and inviting space at the Adele Hall Campus.
- Cookie Cart Volunteer - provide patients and families with a beverage and snacks during their wait time in an outpatient setting.
- Gift Shop Volunteers - provide excellent customer service and assistance to visitors of the shop.
Outpatient volunteer roles
- Waiting Room Volunteers- interact with patients and siblings of all ages in our busy outpatient waiting room areas. Activities include art projects, games, and reading books.
Inpatient volunteer roles
- Play Program Volunteers - individuals who have experience with children of various ages that have direct contact with patients on the inpatient units. Activities include providing play, craft activities, or reading to a child.
- Evening Program Volunteers - this position assists staff with escorting patients and families to special activities and events during evening hours. These events help support the growth and development of children in the hospital to promote a positive experience.
- Family Support Volunteers - provide support directly to parents of patients in the intensive care nursery. Activities may include scrapbooking, knitting, or providing information about the hospital resources to the parent/caregiver.