Adult Volunteers
Adult Volunteers

The Children’s Mercy Volunteer Program encompasses a diverse set of individuals including working professionals and individuals who are retired providing assistance, guidance and service to benefit patients and families. Children’s Mercy volunteers gain valuable experience in a health care setting, learn new skills, and make friends.

Adult Volunteer Requirements

Age: Adult Applicants must be 18 years of age, no longer in high school and not enrolled in college courses.
Time commitment: We ask adult volunteers to commit to a minimum of 75 hours of service annually, and a weekly three-hour commitment in a specific assignment and schedule.
Background check: We require completion and passage of a criminal background check. Children's Mercy also completes the background checks every two years.
Health clearances: In addition to the health form and proof of TDAP, volunteers are also required to receive an annual seasonal flu vaccine.
Confidentiality: Volunteers must abide by all patient confidentiality guidelines, customer service expectations, and hospital policies.

To start the application process, a prospective volunteer should submit a completed health form to volunteer@cmh.edu or mail the completed form to the Volunteer Services office at Children's Mercy (complete mailing information is on the last page of the health form). 

Upon receipt of the completed health form, the individual will be sent a link to the volunteer application. Once a prospective volunteer has completed and submitted their paperwork, they’ll have a one-on-one interview with a member of the Children’s Mercy Volunteer and Guest Services team to determine which volunteer role best matches their interests and skills. Once accepted into the volunteer program, the volunteer must also attend New Volunteer Orientation (approximately two hours long) and complete an online training course. Volunteers must complete the required online training course annually. Finally, new volunteers must purchase and wear a special vest, designating them Children’s Mercy Volunteers, and making volunteers highly visible and easy to identify by Children’s Mercy staff, patients and their families.  

Volunteer Roles at Children's Mercy

All volunteer assignments are classified as inpatient care support, outpatient care support, or guest and hospitality services. Here are some examples of the types of roles a volunteer can have in each of these three areas:

Inpatient volunteer roles

  • Play Program volunteers - provide opportunities in playrooms and at the bedside for children to express themselves through activities and play. 
  • Intensive Care Nursery volunteers - provide great first impressions in a family-centered environment for families receiving services in the Intensive Care Nursery. The volunteer in this role provides support to staff by providing resources to families and their guests.
  • Evening Program volunteers - assist the Evening Program coordinator in providing specialized activities for patients. Play opportunities support growth and development to children in the hospital and promote a positive hospital experience .  

Outpatient volunteer roles

  • Waiting Room volunteers - provide play and art activities in the waiting areas of our outpatient care clinics.
  • Reach Out and Read volunteers - provide reading opportunities to patients in an outpatient care setting.
  • Art Cart volunteers - provide creative art activities to patients during their wait time in our outpatient clinics.

Hospitality and Guest Services volunteer roles

  • Gift and Snack Shop volunteers - provide excellent customer service and assistance to visitors of the Gift and Snack Shops.
  • Pathfinder and Information Desk volunteers - greet and escort patients, families, visitors and employees to their destinations.
  • Cookie Cart volunteers - provide an extraordinary experience and first impression to all patients, families and visitors in the outpatient clinics by providing snacks to visitors.

Returning Volunteers

If you have previously volunteered at Children's Mercy, please visit our Returning Volunteers page.

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