The Children's Mercy Contact Center offers important services for community physicians including referrals and after-hours telephone triage.
PHYSICIAN APPOINTMENT LINE (816) 234-3700 / (800) 800-7300
Physicians and their staff may use this designated line when calling Children's Mercy for specialty referrals. Our nurses also help coordinate clinic visits for new patients. When scheduling follow-up appointments, please contact the clinic directly.
AFTER-HOURS TRIAGE SERVICE
Pediatric-trained nurses handle after-hours calls for participating physicians. Benefits include:
- Compliance with managed care policies and procedures
- Computerized documentation of each contact
- Experienced pediatric nurses assist your families using nationally developed protocols reviewed by our own physician board
- Local service
- Reduced number of calls for on-call physicians
- Staff flexibility
- Timely handling of non- emergent situations
Nancy Rutherford, RN, Contact Center Manager, (816) 234- 3925