At Children's Mercy Hospitals and Clinics, we strive to continually improve the care we give patients and families by regularly measuring our performance. Measurement allows us to evaluate our performance, learn from past experience, celebrate our successes and improve upon the care we provide.

How We Measure

We measure the effectiveness of our performance in many ways, including: 

• Outcomes. Outcome measures teach us, on a large scale, how the treatment we provide helps the patients we care for. 
• Patient Feedback. This information helps us learn how we can continue to improve our patient-family centered focus. 
• Process Measurement. For example, each year we strive to give the annual flu vaccine to all of our employees. We then measure what percent we were able to reach.
• National Standards Comparison. We often evaluate how our care and services compare to national standards and benchmarks by analyzing other leading children's hospitals.

Explore Our Quality Measures

Below you will find a sample of our Quality Measures. Though not a comprehensive list, it will provide you with examples of how we are working to improve the care we provide.

Abdominal Pain

When caring for patients with abdominal pain, our team measures improvement by conducting standardized evaluations throughout the course of treatment. 
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Asthma

Asthma Action Plans (AAP) give parents and caregivers a step-by-step guide to caring for patients with asthma at home. We closely monitor adherence to AAPs to promote the best possible outcomes for our patients.
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Blood Stream Infections

Children's Mercy takes many proactive steps to minimize the occurrence of blood stream infections. Thorough measuring and reporting shows a continued decline in overall infection rates.   
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Employee Seasonal Flu Vaccine Rate

Children's Mercy encourages all staff members to receive the flu vaccine annually. By tracking participation, we have consistently ranked above the national average for health care organizations.
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Newborn Pain Management

Because pain can be vitally important to monitor and babies can't express in words how much they are hurting, Children's Mercy uses PaiN-PASS to determine and track an infant's level of discomfort.
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Patient Satisfaction

Measurement allows us to increase patient satisfaction by learning from experience, improving upon the care we provide and building confidence in our hospital among the patients and families we serve.
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Surgical Site Infections

Surgical site infections are the second-leading cause of hospital-acquired infections in the U.S. Through proactive steps and constant monitoring, Children's Mercy is keeping infection rates at a minimum across all surgical services.
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